Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Privacy Policy

In accordance with the GDPR, we inform you that we have adapted our communications to comply with the regulations on the protection of personal data. Your personal data will only be processed for the purposes with which you expressly consent. Consent to the transfer of personal data is voluntary and you can also withdraw your consent at any time in the same way as you gave it. If you do not provide personal data or withdraw your consent, Centrum cognitio d.o.o. will not be able to fulfil the purpose for which the data was collected. In addition, you have the right to access the data, the right to rectification, the right to erasure (“right to be forgotten”), the right to restriction of processing, the right to contract and the right to data portability. To exercise the aforementioned rights or in the event of a complaint, please contact the Personal Data Protection Officer, otherwise contact the address for: Data Protection Officer, Centrum cognitio d.o.o., Šarhova ulica 34, 2000, Slovenia or on e-mail: [email protected].

If you believe that the processing of personal data violates provisions on the protection of personal data, you have the right to lodge a complaint with the Information Commissioner.

The data will be kept until your withdrawal or for as long as necessary to achieve the purpose for which the data was collected.

The controller, the company Centrum cognitio d.o.o., undertakes to process and protect the data in accordance with the Personal Data Protection Act and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council.

We use the MailChimp marketing platform for the purposes of electronic notification. By registering or filling out the form, you agree that we manage your data under the above conditions and that the information you provide us is simultaneously transmitted to MailChimp, which provides us with this service. The company Centrum cognitio d.o.o. will ensure that MailChimp provides the same level of protection of personal data as required by local and European legislation, in particular by signing EU standard contractual clauses, unless otherwise specified in individual cases.

Cookie policy

Cookie policy

The Electronic Communications Act (Official Gazette No. 109/2012), ZEKom-1, has incorporated rules on the use of cookies and similar technologies to shop or access information stored on users’ computers, tablets or mobile devices into the legal system.

Our website may place a so-called “cookie” on your computer’s browser.

What are cookies?

Cookies are small text files that give us information about how often a person visits our website and what content the user views. Cookies are not harmful and are always temporary. The cookies themselves do not contain any data that would allow a person to be identified. You always have the option to accept or reject cookies. Most web browsers accept cookies automatically, which you can change in the settings so that your computer rejects cookies or you receive a warning before a cookie is stored.

Strictly necessary cookies

These are cookies that are necessary for the proper functioning of the website and without which the transmission of the message on the communication network would not be possible. These cookies enable user-friendly online services, a better user experience and do not require consent.

 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to analyse how users use the website. The information obtained by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google [on servers in the United States]. Google will use this data for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this data to third parties where required to do so by law, or where such third parties process the data on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Google Analytics sets the following cookies:

  • _ga 2 years This randomly generated number is used to determine unique visitors to our website.
  • _gid 24 hours This randomly generated number is used to determine unique visitors to our website.
  • _gat 1 minute Limiting the frequency of requests.

You can find detailed information about Google Analytics and your privacy (including how you can control the data sent to Google) at https://policies.google.com/privacy/partners.

Service cookies

We cannot manage the use of third-party cookies; for more information about these cookies, visit the websites of these persons, e.g. Facebook, Twitter, Instagram, YouTube.

If you do not want to use online cookies, you can refuse or disable the storage of cookies in your browser settings. If you agree to the use of our cookies, but not to the use of third-party cookies, you can select the “block third-party cookies” option (reject third-party cookies) – the option may vary slightly between different browsers.

How to manage cookies?

You can also control and change cookie settings in your web browser. For information about cookie settings, select the web browser you are using.

If you have previously given your consent for cookies and later changed your mind and excluded the receipt of cookies in your browser, your visit to the website will be understood as a first visit. In this case, you will receive a cookie notification again.

Additional questions

All further questions about cookies can be sent to us at the email address [email protected]