Logging into TINA involves a straightforward process enhanced by End-to-End Encryption (E2EE) for robust data protection. Here’s a step-by-step guide to get you started securely:
Logging into TINA App:
Step 1: Access the Login Page
Begin by navigating to the official TINA app login page at app.tina-assistant.com. Here, you’ll enter your login credentials—username and password—to access your account.
Step 2: First-Time Login Process
If you’re logging in for the first time on a new device or session, you’ll encounter an additional security step that involves end-to-end encryption of patient health data:
- Therapists: You’ll be prompted with a popup window where you can upload your organization’s E2EE key. This key ensures that all data transmissions and storage are encrypted end-to-end, protecting patient information.
- Superadmins: In addition to uploading the E2EE key, superadmins have the option to generate a new E2EE key if necessary. This action is crucial for maintaining security across the organization’s TINA app accounts.
Step 3: Dashboard Access
After completing the security verification process (uploading or generating the E2EE key), you’ll be securely redirected to the dashboard of the TINA app. Here, you’ll have access to all the features and functionalities tailored to your role within the organization.
Key Security Note:
Each login attempt on a new device or session requires the use of the organizational E2EE key. This key is essential for decrypting data and ensuring secure access to the TINA app. It’s important to securely store and manage this key to prevent unauthorized access and maintain compliance with data protection regulations.
Additional Tips for Secure Login:
- Keep Credentials Confidential: Keep your login credentials (username and password) confidential and avoid sharing them with anyone.
- Regular Security Checks: Review login activity and settings to ensure your account remains secure.
- Technical Support: Our dedicated support team is available to assist you with any login-related issues or questions about E2EE key management.
Logging into the TINA app is designed to be both secure and user-friendly, ensuring that your data remains protected while providing easy access to essential features. If you have any feedback or need assistance, please don’t hesitate to reach out. We’re committed to safeguarding your information and enhancing your experience with TINA.
